Refund and Returns Policy
You may request a return within 30 days of receiving your order.
Returns
To be eligible for a return, a product must be unused, unopened, in its original packaging, and have all seals and labels intact. Please provide your order number or proof of purchase.
For safety reasons, we generally cannot accept products that have been opened, used, or have a broken seal. Products that are leaking or have damaged containers must not be mailed back unless we give you specific return instructions.
Contact us at m13789681432@163.com before sending any product back. We will confirm whether it can be returned and provide the appropriate instructions. Do not send returns to the manufacturer.
Damaged, defective, or incorrect items
If your order arrives damaged, leaking, defective, or incorrect, contact us at [email address] as soon as possible. Include your order number and clear photos of the product, packaging, and shipping box where possible.
We will review the issue and arrange a replacement or refund as appropriate. We will cover any return shipping we require for an item we sent incorrectly or that arrived damaged or defective.
If a container is leaking, keep people and pets away from the product, follow the safety instructions on its label, and contact us before attempting to ship it.
Refunds
Once we receive and inspect an eligible return, we will email you with our decision. Approved refunds will be sent to the original payment method within 30 business days. Your bank or payment provider may take additional time to post the refund.
For returns made because you changed your mind, original shipping charges are non-refundable where permitted by law. This does not affect your rights if an item is damaged, defective, or incorrect.
Exchanges
We offer exchanges for damaged, defective, or incorrect items when a replacement is available. Contact m13789681432@163.com before returning an item so we can arrange the exchange safely.
Return shipping
For eligible returns made because you changed your mind, you are responsible for return shipping costs. Do not mail an insecticide until we have confirmed that the specific product can be shipped back and provided return instructions. Some products require special handling or may not be accepted by a particular carrier.
Disposal
If we tell you that a product cannot be returned, follow the disposal instructions on its label and any applicable local requirements. Never pour leftover insecticide into a sink, toilet, sewer, or street drain.
Contact us
For questions about returns or refunds, email m13789681432@163.com.
